What shipping carrier do you use to send your packages?
We send most of our packages through the United States Postal Service (USPS). Orders over a pound in weight ship as Priority Mail.
Can I choose the shipping carrier for the shipment of my package?
Yes, based on your selection we can ship your package with another shipping carrier. Before ordering please contact customer service to customize your shipment.
Can I change my shipping address after I complete my purchase?
Yes, but please notify us of any change immediately after checkout. Orders placed before 12:00 pm EST ship on the same business day as ordered and we cannot stop orders once they have shipped.
How much does it cost to ship my package?
Domestic shipping: All Standard shipping is free.
Expedited shipping prices vary; they can be viewed in the cart when ﬁnalizing your order. If you require further information, please contact customer service
International shipping: International Standard and International Expedited shipping fees can be viewed in the cart when ﬁnalizing your order. If you require further information, please contact customer service.
What locations are included for Domestic shipments?
Continental United States, Hawaii, APO, FPO, Puerto Rico, and U.S. Virgin Islands apply under the Domestic United States rates.
Do you ship Worldwide?
Yes. We ship to almost all locations worldwide except the countries below. International items are shipped via the United States Postal Service. We offer Standard and Expedited shipping services for international orders. Please refer to the ad listing for exact shipping prices or contact customer service for more information.
Excludes: Africa, Asia, Central America and Caribbean, Middle East, Southeast Asia, South America, American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Bermuda, Greenland, Mexico, Saint Pierre and Miquelon, Albania, Andorra, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Guernsey, Hungary, Iceland, Italy, Jersey, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Ukraine, Vatican City State.
N.B: We can ship to the countries above only if the buyer decides to ship via FedEx. Shipping fee is applied.
How long does it take for Domestic Shipments to arrive?
In order to provide fast shipping for our customers, all of our orders are shipped out the same day or next business day as ordered. During holidays, we offer increased shipping hours in order to guarantee your order will ship on time. Most of our shipments arrive before the estimated arrival date, but sometimes USPS can delay shipments for a few days.
Domestic Standard shipping: 3 - 6 business days
Domestic Priority shipping: 2 - 3 business days.
NOTE: For speciﬁc orders, you can contact us by e-mail at firstname.lastname@example.org
How long does it take for International Shipments to arrive?
International Standard shipping: 15 - 35 days (estimated).
International Priority shipping: 10 - 20 business days (estimated).
Although all packages are shipped the next business day and most international packages arrive to their final destination in less than 15 business days, some international packages may take as long as 30 days to arrive depending on each particular country's postal system and customs.
Slower delivery time has been reported by some of our international buyers in Russia, Spain, and Eastern European countries. If you need your package to arrive sooner than 30 days, please upgrade your shipping to Express Mail International.
NOTE: For speciﬁc orders, please contact customer service.
Will I receive a Tracking number?
Yes. As soon as we ship your order, you will receive an e-mail with the tracking number for your order. Certain products shipped with Standard shipping do not offer tracking updates.
I have not received my package yet, why?
As soon as your package was shipped, we sent a conﬁrmation e-mail with the tracking number.
Domestic: Please use the tracking number you received and go to the following address “USPS” to track your package. If tracking information is not available, please contact customer service.
International: The tracking number you received will only show updates in USA territory and in some international territories. If the tracking number stops showing updates, it means that your package is out of USA territory. If it has been more than 30 days, please contact customer service.
If the tracking number says "Delivered" and I have not received it yet, what can I do?
Sometimes the USPS system updates the tracking number as delivered before the package was actually delivered, so please wait 24 hours after you see this message. If your package has still not been delivered after 24 hours, please contact customer service.
Do I have to pay taxes?
Only customers ordering products to a Florida address will have to pay an additional 7% Florida sales tax. State laws require that any package purchased in state will pay sales tax during checkout even if you pick up your product personally.
Does the Purchase Price I paid include import duties, taxes, and related charges for international orders?
No. Import duties, taxes, and related charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
I have a Tax Exempt Certificate. How do I place a tax exempt order?
To place a TAX EXEMPT order, please contact customer service.